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SPL Co. works closely with clients to develop samples for both standard and custom products.

For customised items, samples are used to confirm materials, finishes, proportions, and overall quality prior to production. For highly bespoke pieces, we recommend allowing for multiple rounds of sampling to ensure the final product meets performance, design, and quality expectations.

Sampling timeframes, costs, and the number of review rounds will be confirmed at the outset of each project.

Due to the made-to-order nature of our products, returns or exchanges are generally not accepted unless the item is faulty or does not match the agreed specifications. Any issues must be reported within a reasonable timeframe following delivery.

For shipping or return enquiries, please contact us prior to placing an order.

Yes.

All SPL Co. products are sourced and manufactured to order.

Shipping costs, lead times, and delivery methods vary depending on product type, quantity, and destination, and will be confirmed prior to order placement.

SPL Co. provides practical, project-focused after-sales support.

We remain your point of contact after delivery, assisting with documentation, warranties, replacement parts, and any issues relating to product quality or specification. Where required, we liaise directly with manufacturers to resolve matters efficiently and transparently.

At SPL Co., we take a practical approach to sustainability.

Where possible, we manufacture products to order rather than mass-producing and warehousing excess stock. This reduces overproduction, minimises waste, and helps prevent surplus materials from ending up in landfill.

By sourcing directly for live projects, we streamline the supply chain, reduce unnecessary storage and handling, and align production more closely with real demand. It’s a simple, measurable way to reduce environmental impact while delivering better outcomes for our clients.